The safety of the Zipcar community is our top priority. That’s especially true as concerns around the coronavirus (COVID-19) evolve. Zipcar is considered an essential service and will be here to help you reach the places you need to go. With that in mind, we’ve taken measures to ensure the safety of our community.

What Zipcar is doing:

  • Enhancing cleaning protocols and products. We upgraded our car-cleaning with antiviral and antimicrobial solutions. We’ve also promoted additional healthy hygiene and safety practices within the team that works behind the scenes to care for our vehicles.
  • Waiving cancellation fees through April 30, 2020. We realize that some of our members live in areas where they may be asked to self-quarantine. If you are booking a Zipcar you can no longer keep, please know that we are temporarily waiving our cancellation fees until April 30, 2020. To learn more, visit our Help Center.

What we are asking our Members to do:

  • Practice good hygiene. We are asking our members to continue to be responsible members of our sharing community. Please follow guidance from health experts and use the best judgment regarding personal health. Members can help our car sharing community by bringing disinfecting wipes to wipe down the car for yourself and others.

We are following updates on COVID-19, including guidance from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and local health officials.

We'll continue to take actions necessary to keep our community safe.  For the safety of all members, please ensure you are taking the right personal steps to ensure you and others remain safe.

Updated: March 24, 2020 at 4:00 p.m. EDT.

 

Frequently Asked Questions:

  1. How is Zipcar responding to Covid-19?

The safety of the Zipcar community is our top priority. That’s especially true as concerns around the coronavirus (Covid-19) evolve. We are closely monitoring the Covid-19 situation and following guidelines and recommendations from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and local health officials.

With that in mind, we’ve taken measures to ensure the safety of our community, including upgrading cleaning products and providing employees with guidelines as to how to stay healthy, reduce the risk of transmission, and maintain a healthy workplace at this time.

We'll continue to take actions necessary to keep our community safe.  For the safety of all members, please ensure you are taking the right personal steps to ensure you and others remain safe. For updates, visit: www.zipcar.com/covid19

  1. How does Zipcar clean its vehicles? 

In order to allow our members access to vehicles on-demand, we are not able to clean each vehicle in between every booking. We have, however, taken proactive measures to upgrade the cleaning  products we use to ensure each vehicle is regularly and rigorously cleaned using our sanitizing procedures. Specifically, we have upgraded our car-cleaning with the use of antiviral and antimicrobial solutions . We’ve also promoted additional healthy hygiene and safety practices within the team that works behind the scenes to care for our vehicles.

All of our cleaning professionals and our Zipcar employees involved in fleet management have been provided guidelines as to how to stay safe while making sure that our vehicles are regularly cleaned using our sanitizing procedures.

We are also encouraging our members to continue to be responsible members of our community and practice good hygiene. We recommend that members help our Zipcar community by bringing disinfecting wipes to wipe down the car for themselves and others.

  1. What should members do to continue to be responsible members of the Zipcar community?

While Zipcar is enhancing cleaning protocols and solutions as well as waiving cancellation fees to keep its community safe, Zipcar is also asking members to continue to be responsible for their safety and the safety of others. Please follow guidance from health experts and stay home if you feel sick. Members can help our car sharing community by bringing disinfecting wipes to wipe down the car for yourself and others.

  1. What mechanisms are in place for members to report to you if they are being tested or have tested positive for COVID-19? 

We are encouraging any member exhibiting symptoms during or after their booking to call Zipcar’s dedicated Member Services line (866-494-7227) as soon as possible.

For any vehicles in question, Zipcar will isolate the vehicle and remove it immediately from future bookings until it is cleaned. We are committed to ensuring any vehicles in question are cleaned using our sanitizing procedures before returning to our fleet. Zipcar also has an internal procedure in place to notify any others potentially affected as needed.

  1. How does Zipcar clean a vehicle if it is notified that a member or passenger has Covid-19?

Zipcar will isolate the vehicle and clean it according to our upgraded sanitizing process.

  1. What if a member has to cancel a Zipcar booking because of Covid-19?

If a member needs to cancel their Zipcar booking, we are temporarily waiving our cancellation fees until April 30, 2020. To learn more, visit our Help Center.

  1. Does Zipcar offer vehicles for one-way trips? 

Zipcar offers a round-trip service, but its partners, AvisBudget, and Payless, offer one-way rentals.

  1. Is Zipcar doing anything for young drivers like college or university students?

To help new and existing members between the ages of 18 and 24 years old, Zipcar is waiving our young driver fees through April 30, 2020. To learn more, visit our Help Center.

Additionally, our partners, AvisBudget, and Payless, are waiving the young driver fee for anyone 21 years of age or older through April 30, 2020.

  1. Does Zipcar offer cars for long periods of time?

If you want a Zipcar that’s yours (and yours alone) Monday through Friday, we have an option for you. Members can book a Zipcar for one monthly rate, plus fees for mileage, and as with all Zipcars, gas, insurance, and a parking spot are included.

  1. Is Zipcar still operating in all North American locations?

As an essential service, Zipcar is still operating in North America; we are continuing to monitor all federal and local guidelines and will communicate any service changes to members in areas affected. We also encourage members to follow all health and safety guidelines provided by their city or state.

  1. Who can Members contact if they have additional questions?

Members should contact Zipcar Member Services: 866-494-7227

 

 

This post will be updated as needed. Last updated: March 31, 2020 at 9:00 p.m. ET.

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